(revised March 2009)
Privacy of personal information is an important principle to Canada Wide Woods. We are committed to collecting and using personal information responsibly and only to the extent necessary for the goods and services we provide. We endeavour to be open and transparent as to how we handle personal information. This document describes our privacy policies.
What is Considered Personal Information?
Personal information is information about an identifiable individual. Personal information includes information that relates to their personal characteristics (e.g., gender, age, income, ethnic background, family status). Your privacy is very important to us and we are committed to safeguarding your information. We do not, and will not, sell or rent your personal information to other companies.
However, any wooden currency, token, favour, or collectible we make for you, we reserve the right to keep a sample to promote future sales with you and other clients and potential clients. These samples may appear on our website, at our shop, and in our other promotional materials.
Who is Canada Wide Woods?
We are an independently owned and operated 100% Canadian private company that continues to evolve within the Numismatic and Hobby Trades. We are constantly improving by refining our services, systems and product mix to offer the flexibility to meet our customer's challenges and evolving needs.
Why Do We Collect Personal Information?
Canada Wide Woods will only collect personal information for the following purposes:
- to confirm customer identity and credit history;
- to provide customer with ongoing service;
- to understand customer needs and preferences; and
- to meet legal and regulatory requirements.
What Personal Information Do We Collect?
Like most manufacturers and distributors, we collect and use personal information in order to serve our customers. Examples of the type of personal information we collect for those purposes include your name, address, telephone number, e-mail address, fax numbers, websites, cheque banking and credit card information, and quantity and price of products purchased.
Your Personal Information
- is only gathered with your consent;
- is kept strictly confidential and secure (with the exception of samples of products we produced or distributed to you) ;
- is used only for the purposes stated herein; and
- is checked for accuracy.
Release Without Consent
In most cases, we will not release your information without your consent. However we must provide information in response to a valid demand, search warrant, subpoena or court order based upon a request by a government institution or where otherwise required by law. We may also disclose information to help us collect a debt owed to us by you.
Protecting Personal Information
We understand the importance of protecting personal information. For that reason, we have taken the following steps:
- sensitive paper information is either under supervision or in a secured location;
- electronic data is protected by the use of passwords, firewalls and encryption methods; and
- our staff is trained to be aware of the importance of maintaining the confidentiality of personal information in their control.
Retention and Destruction of Personal Information
We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to external regulatory bodies. We keep your personal information for a period of not more than 7 years and not less than 4, after your account has been closed. After this period, the information is destroyed under appropriate supervision.
You Can Look at Your Information
With only a few exceptions, you have the right to see what personal information we hold about you. We will also ensure the information is available in a format that is understandable. We will do this as quickly as possible (no later than 30 days after the receipt of your written request). Responding to a request for information will usually be done at no cost to you depending on the amount of information requested. If there is to be a cost we will notify you in advance. Refer to mailing address, fax number and e-mail contacts on this website to forward your written request.